This Privacy Policy explains how Northbridge Book Co. collects, uses, and protects your personal data when you visit our website, shop with us, or contact our team. We comply with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
We collect data you provide directly, such as name, email, phone, delivery address, and messages sent via forms. We also process order details, purchase history, and preferences you share. When you browse our site, we use essential cookies and, with your consent, optional analytics to understand performance. Technical data may include IP address, device type, browser, pages viewed, and timestamps. We do not collect special category data or precise geolocation.
We use personal data to provide and improve our services: processing orders, arranging delivery, responding to enquiries, sending service communications, and, with consent, newsletters and event invites. We may personalise recommendations based on your interests. We keep logs to secure our website, prevent fraud, and meet legal obligations such as tax and accounting.
We rely on these UK GDPR bases: performance of a contract (e.g., fulfilling an order), legitimate interests (e.g., site security and customer support balanced against your rights), consent (e.g., optional analytics and marketing), and legal obligation (e.g., record keeping). You can withdraw consent at any time without affecting prior processing.
Essential cookies keep the site secure and functional. Optional analytics cookies help us improve content and navigation. You can accept or reject optional cookies via the cookie panel at the bottom-right of the site or adjust your browser settings. Cookie data is typically retained for 13 months or less. See our cookie choices panel for current categories and lifetimes.
If enabled with your consent, we use lightweight, privacy-conscious analytics to measure visits, page performance, and anonymised engagement trends. IP addresses are truncated or pseudonymised where possible. Reports are used internally to improve user experience and are not sold or shared for advertising profiling.
We share data only with trusted providers necessary to run our business, such as payment processors, couriers, email service platforms, and IT hosting partners. Each provider is bound by contracts that protect your data and prohibit use beyond our instructions. We do not sell personal data.
Where partners are located outside the UK, we ensure appropriate safeguards such as UK International Data Transfer Agreements or adequacy regulations. Copies of relevant safeguards are available on request.
We retain order records for up to 7 years to meet legal obligations. Routine enquiries and support messages are kept for up to 24 months. Newsletter subscription records are held until you unsubscribe. When retention ends, data is securely deleted or anonymised.
You have rights to access, rectify, erase, restrict, or object to processing, and to data portability where applicable. You can withdraw consent anytime and opt out of marketing using the unsubscribe link in emails. To exercise rights, email [email protected]. We may need to verify your identity before responding.
Our services are intended for adults and supervised young readers. We do not knowingly collect personal data from children under 13 without parental consent. If you believe a child has provided data, contact us and we will delete it promptly.
We use industry-standard safeguards including TLS encryption in transit, strict access controls, and regular updates. While no method is perfect, we continuously improve our measures to keep data safe and educate staff on privacy best practices.
If you have concerns, contact us first and we will try to resolve them. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.
We may update this policy to reflect operational, legal, or regulatory changes. We will revise the “Last updated” date and, where appropriate, notify you by email or on our website.
Northbridge Book Co., 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom. Email [email protected] or call +44 20 8123 4567. For terms governing your use of the site, see our Terms of Service.